Reference

Terms and Conditions for Your gempak99 Account

These terms set out how your account works on gempak99 — what you can do, what we expect from you, and how wallet transactions via bKash, Nagad, and Rocket are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms may be updated
gempak99 Terms and Conditions for Your gempak99 Account
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat For questions about specific clauses, account restrictions, or wallet transaction holds, open the live chat window from your account dashboard for a direct response.
Email Support Send a detailed message to our support address if your query involves a formal terms dispute, account closure, or a bKash and Nagad verification issue that needs a written trail.
In-Account Help The Help section inside your account lists common terms questions, wallet rules, and what to do if a Rocket payment is held pending review.
HOW WE HANDLE COMPLIANCE

Account Security, Data and Your Rights Under These Terms

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately so we can freeze the account and review recent wallet activity.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of what we hold.

Transaction Records

Every bKash, Nagad, and Rocket transaction is logged against your account ID. You can view your transaction history from the wallet tab — records are kept for audit purposes.

Requesting Changes

To update your registered mobile number or request account corrections, submit a verified request through live chat or email with your account ID and the relevant wallet number.

Common Questions About These Terms

These are questions we regularly receive about how our terms apply to accounts, wallet use, and eligibility. If your question is not here, reach us via live chat.

These terms apply to anyone who opens and uses a gempak99 account. Access and eligibility depend on your local law and whether your region is supported by the platform.

No. Deposits must come from a wallet registered in your own name. Third-party wallet use breaches our terms and may result in a withdrawal hold or account review.

Updated terms take effect when published on this page. We aim to notify you via your registered account, but continued use of the platform after an update counts as acceptance.

Contact us via live chat or email with your account ID and the transaction reference. We will review the record and respond with the relevant clause that was applied.

Yes. Accounts can be closed if terms are breached — including duplicate registration, third-party wallet use, or activity that violates eligibility rules in your region.

We retain account and transaction data for a period after closure as required by our operating obligations. You can request details of what we hold by contacting our support team.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.